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Annually we bring together industry experts to share information and best practices on important issues challenging home and condominium associations. Neighbors governing neighbors is not an easy task, but responsible communities are best governed by well-informed boards and managers. This is your opportunity to gain vital knowledge solving those problems keeping you and your board awake at night. It's FREE! And reservations are not required (but seating is limited to the first 50 attending, so come early). Save the date on your calendar, and register online to attend the Lecture Series and Expo FREE. And bring a friend so together you can cover all four lectures. You will be glad you did!

Don't leave home without your Survival Guide for Attendees (including your Free Parking vourcher) - download your copy here >>





Turning Bad Guys Into Good Guys

Learn how to “180” a community challenge. Whether it be a home or a yard in need of maintenance; or, a bad-tempered homeowner who needs help in reaching the very understanding of “reasonable” community living, every community has its challenges. Get tips, strategies and classic examples of how to turn bad situations into positive outcomes. Ultimately, community support can conquer even the biggest problems!


Greg Cagle, CCAL
Managing Partner,
Cagle, Carpenter, Hazlewood
Gregory Cagle is the managing partner of Cagle Carpenter Hazlewood. Gregory concentrates his law practice in civil and complex litigation involving real estate, nonprofit and for-profit corporations, business disputes, construction defects, and residential and commercial community associations. Gregory has extensive litigation experience and has served as lead trial attorney in hundreds of trials in front of judges and juries.


Wendy Mueller, PCAM
Director of Community Association Management , RealManage
Wendy has been serving the community association industry for more than twenty seven years. During that time she has had the opportunity to work with communities of all shapes and sizes from condominiums to large scale master planned communities. Wendy currently oversees several communities and a team of manager's. She has been an active participant in CAI on both the local and national levels and is currently serving as a board member for the Austin chapter.




Community Awareness

Come learn the best practices for keeping your communities on alert for suspicious activity, trespassers, abusive or harassing situations. Gain a better understanding, from our Public Service “hero”, of the steps and boundaries that each Manager and/or community member should take, when these situations arise.


Chris Toliver
Owner, ACT Security Group

Chris has over 27 years of experience in the private security industry. After receiving a degree in Criminal Justice he started his career with Barton Protective Services as a downtown Dallas parking garage officer and from there has held positions throughout Texas as a Security Director, Operations Manager, Division Vice President and now co-owner of ACT Security Group...


Rafael "Ray" Kianes
Officer, Austin Police Department

Officer Kianes worked in Patrol in Northeast Austin for 3 years and since then has been assigned as a Northeast District Representative, where he currently works as the Edward 1 District Representative. He is a Mental Health Officer, Special Response Team Officer, Threat Liaison Officer, and has just finished the Advanced Hostage Negotiator Training. Officer Kianes received the 2016 100 Club of Central Texas Outstanding Service Award for his continued community policing work.




To Preserve and Protect

A reserve study is one of the most overlooked tools in properly managing a community. Learn how a reserve study can help protect, preserve, and enhance your community’s property value, as well as provide a long-term financial plan for the repair or replacement of the common elements within your community. Follow along with a real-life scenario of an underfunded community to see how a well-implemented reserve study can be the difference between a community in a state of disrepair, and a well-preserved community with a sound financial future.


Brittnay Eggert, RS
COO, Building Reserves. Inc.

Brittnay holds a CAI-RS Reserve Specialist designation and has conducted hundreds of reserve studies, both domestic and abroad. She is an expert in reserve studies for all property types, including HOAs, townhomes, cooperatives, mid-rise and high-rise condominiums, community centers, conversion properties, and mixed-use facilities.




The Power of Effective Communication

One bad experience with an emotional homeowner and all of a sudden, it takes on a life of its own via the communities’ Next Door or Facebook group! Sound familiar?? Let our experts provide methods for re-directing emotional homeowners, misinformation and “community noise”, by providing communication techniques (both verbal and by utilizing social media) to diffuse escalating situations. Get out in front of these types of potential conflicts by understanding how to institute social media policies or codes of conduct for social media use.


Marny Lifshen,

Marketing Communications Consultant, Marny Lifshen

Marny Lifshen is an award-winning author, speaker and marketing communications consultant with more than 25 years of experience. She works with businesses and executives to develop brand awareness and credibility with key audiences, and to establish relationships with key influencers.


Chloe Love, Esq.
Niemann & Heyer, LLP

Chloe has practiced law in Central Texas since 2006. For the past 7 years, her practice has focused on community associations large and small. In addition to providing day-to-day HOA counsel services, Chloe has represented HOA clients in a variety of litigation settings, in both Federal and Texas courts.



PLEASE NOTE: CAI Austin has a strict NO Suitcasing Polity - Anyone from a services or equipment suppier must be either an exhibitor or an event sponsor in order to attend this event.